Find answers to common questions about our cleaning services, pricing,
and booking process.

House Cleaning Services FAQ
Toronto

Booking a house cleaning service is quick and easy.

You can request an instant quote and schedule your cleaning online through our booking system. Simply select your service, choose a date and time, and confirm your appointment.

If you have any questions before booking, you can also contact our team and we will be happy to assist you.
We recommend booking your cleaning service at least a few days in advance to secure your preferred date and time.

However, depending on availability, we may be able to accommodate same-day or next-day cleanings.

Recurring clients often schedule their appointments weekly or bi-weekly to maintain a consistently clean home.
No, you do not need to be home during your cleaning appointment. Many clients provide access through a door code, lockbox, concierge, or key instructions.

Our cleaning professionals are trained, trusted, and respectful of your home and privacy.
The cost of house cleaning in Toronto depends on several factors including the size of your home, the number of bedrooms and bathrooms, and the type of cleaning service requested.

Standard cleaning services are typically priced differently from deep cleaning or move-in and move-out cleaning because those services require additional time and attention.

We provide transparent pricing so you always know the cost before confirming your booking.
We accept secure online payments using major credit cards including:

• Visa
• Mastercard
• Interact E-Transfer

All payments are processed through secure payment systems for your protection.
A credit card is required to secure your booking. In most cases, the card is not charged until after the cleaning service has been completed.

For recurring services, payments are typically processed after each cleaning appointment.
Yes. Your payment information is processed through secure, encrypted payment systems that meet industry security standards.

We do not store sensitive credit card information directly on our servers, ensuring your financial data remains safe and protected.
We require at least 48 hours' notice if you need to cancel or reschedule your cleaning appointment.

Appointments cancelled with less than 48 hours’ notice may be subject to a cancellation fee since our cleaning team reserves time specifically for your booking.
Yes, you can reschedule your cleaning appointment at any time with at least 48 hours’ notice.

Our team will be happy to help you choose another available time that works for your schedule.
A regular cleaning focuses on maintaining the cleanliness of your home’s main living areas.

Typical tasks include:

• Dusting surfaces and furniture
• Vacuuming carpets and rugs
• Mopping floors
• Cleaning bathrooms and toilets
• Wiping kitchen counters and appliances
• Emptying trash bins
Deep cleaning provides a more detailed and thorough cleaning compared to regular maintenance cleaning.

Deep cleaning may include:

• Cleaning baseboards and trim
• Detailed bathroom scrubbing
• Kitchen grease removal
• Interior cabinet wiping
• Interior window cleaning
• Cleaning behind furniture where accessible

Deep cleaning is recommended for first-time clients or homes that have not been professionally cleaned recently.
The time required depends on the size of your home and the level of cleaning needed.

Typical cleaning times are:

• Condos: 2–3 hours
• Small homes: 3–4 hours
• Larger homes: 4–6 hours

A team of cleaners may be assigned to complete the cleaning efficiently.
Yes. Our cleaning teams bring professional cleaning supplies and equipment including vacuums, mops, microfiber cloths, and cleaning solutions.

If you prefer specific cleaning products or eco-friendly options, please let us know before your appointment.
Yes. We use high-quality cleaning products that are safe for families and pets when used properly.

If you have allergies or prefer eco-friendly cleaning products, we can accommodate special requests.
Yes. Our cleaning professionals are trained, vetted, and background checked.

We are also fully insured to provide peace of mind when our team is working in your home.
Although damages are very rare, we take responsibility seriously.

If something is damaged during the cleaning, please notify us within 24 hours and we will review the situation and work quickly to resolve it.
Customer satisfaction is extremely important to us.

If you are not satisfied with any part of your cleaning service, please contact us within 24 hours, and we will return to address the issue.

Our goal is to ensure every client is happy with the results.
To help our cleaners work efficiently, we recommend:

• Picking up personal items and clutter
• Securing pets if necessary
• Providing clear entry instructions

This allows our team to focus on detailed cleaning.
Your home will be cleaned by trained and experienced cleaning professionals who follow detailed cleaning checklists and quality standards.

Our goal is to provide reliable, consistent, and high-quality cleaning services for every client.